Glossary
Call forwarding
Call forwarding is a phone feature that redirects incoming calls from one number to another.
Call forwarding explained
How it works
When someone dials your number, your carrier checks whether forwarding is switched on. If it is, the carrier sends the call to the number you chose. The caller dials the same number either way, and nothing about their side changes.
Forward everything, or forward some
Unconditional forwarding sends every call to the other number and your phone never rings. Conditional forwarding sends only the calls that meet a condition: your line is busy, you don't answer, or your phone is off or out of coverage.
How to turn it on
On most mobile carriers it is a code you dial from the phone. Verizon publishes *72 followed by the number to forward every call, and *73 to turn it off. AT&T and T-Mobile use the standard GSM codes, such as **21* to forward every call and ##21# to cancel. Landlines and business phone systems usually have a setting in an online account.
Codes and fees differ by carrier and plan. Verizon, for example, says there is no monthly fee on most plans, and that forwarding to numbers outside the US isn't allowed.
Keep reading
Related terms
- Conditional call forwardingConditional call forwarding redirects a call only when a condition is met: your line is busy, you don't answer, or your phone is off or out of coverage.
- Call overflowCall overflow is sending calls to a second answerer when the first is busy or doesn't pick up.
- After-hours answeringAfter-hours answering is handling calls outside your business hours so callers reach an answer instead of voicemail.
Where it matters
- Overflow callsWhen you're on a job and the phone rings again.
- After-hours answeringNights, weekends and holidays, answered.
- Garage door repair answering serviceVoicemail is where jobs go to die.
- Water damage restoration answering serviceThe first to respond wins the lead.
- HVAC answering serviceVoicemail is where jobs go to die.
Hear it answer. Then start free.
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