Answering service for locksmiths. Voicemail is where jobs go to die.
Lockout calls are one-shot: the person is outside, it's dark, and they will hire whoever answers. Wenly answers every call in your company's name, gets the location and what is locked, and emails you the lead in 30 seconds.
Or call the live demo line: (512) 555-0142
Missed-call scenarios
Three calls locksmiths can't afford to miss
Scenario 1
Locked out of the house at 11pm with groceries in the car
The door closed behind them and the keys are on the kitchen counter. It is cold, and the phone battery is at 9 percent.
Without an answer
A lockout can't wait for a callback. The caller rings every locksmith until one answers, and the first to pick up gets the job.
With Wenly
Wenly gets the address, what is locked, and whether it is a house, a car or a business. It reads the callback number back, because a wrong digit means no callback.
Scenario 2
Keys locked in a car with a child or pet inside
A parent locked the keys in the car with a toddler in the back seat on a hot afternoon.
Without an answer
This is not a voicemail moment. It is a 911 moment, and a voicemail greeting gives the caller no direction at all.
With Wenly
Wenly tells the caller to call 911 first, because emergency services can reach a child or a pet in a hot car fastest. It then takes a number so you can follow up if the caller still needs you.
Scenario 3
A landlord needs three units re-keyed today
A property manager has a move-out today and a move-in tomorrow. Three units need new locks, and they are calling locksmiths between showings.
Without an answer
A property manager doesn't leave long voicemails. They call the next company and add them to their vendor list.
With Wenly
Wenly records that it is a property manager, the number of units, the addresses and the best time to call, and sends it as a new lead. It is the kind of customer who calls again.
The call and the text
What the caller hears, and what you get
The caller hears your company's name and a short line saying the call is answered automatically and may be recorded. You get the lead as a text.
Wenly
“Thanks for calling KeyPoint Locksmith. This call is answered automatically and may be recorded. Are you locked out right now?”
Caller
“Yes, I'm locked out of my house. The keys are inside.”
Wenly
“Sorry about that. Is anyone, or any pet, locked inside?”
Caller
“No, just me out here.”
Wenly
“Okay. What's the address, including ZIP?”
A fictional business and caller. The wording is tuned to each company.
What Wenly asks for
- Where the caller is: an address or location, and whether it is a house, a car or a business
- Whether a child, a pet or any person is locked inside
- What is locked and what type of lock it is, if the caller knows
- Whether it is a lockout, a lost key, a broken lock or a re-key
- Name and callback number, confirmed
- How soon they need someone
Urgent rules
Urgent calls and safety rules for locksmiths
We set these with you at setup, starting from the defaults for your trade. Wenly is not a substitute for 911. When anyone is in danger, callers are told to call 911.
Safety first
A child or pet locked in a car, or any sign of a break-in with someone possibly still inside
The caller is told to call 911 first. Wenly takes a number and you get an urgent text so you can follow up.
Urgent
Locked out at night, in bad weather or somewhere unsafe
Marked urgent and transferred to your on-call locksmith if you have one. Otherwise you get an urgent text.
Re-keys, lock upgrades and commercial jobs are routine leads. Wenly records what the caller says. Checking ID and proof of residence stays with your locksmith on site.
What you get
24/7 answering service for locksmiths
Phone plans start at $29 a month with 150 minutes. Starter is $99 with 500 minutes.
Answered in seconds, trained for your trade.
Wenly picks up when you can't, greets callers in your company's name, and asks what your trade would ask.
On Done-for-you, Pro and Founding, a real person on our team reviews every lead.
A real person on our team reviews every lead after delivery and corrects unclear details.
A weekly “jobs saved” report.
Calls answered, leads captured, urgent calls caught, and what those leads are worth to you. Proof, every week.
Guarantee: If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.
No long explanations. Try it for 30 days, and if it doesn't catch the jobs voicemail was losing, it's free.
The numbers
What missed calls cost locksmiths
Starting values are examples for this trade, not averages. Change them to match your business.
What are missed calls costing you?
The starting numbers are examples, not averages. Change them to match your business.
Lost to missed calls
You could be losing about $3,510 a month.
That is about $42,120 a year, from about 23 jobs a month.
9 calls a week × $150 × 60% × 4.33 weeks a month.
Wenly Starter is $99 a month. At your average job, winning back 1 job a month covers it.
Start free for 7 daysQuestions locksmiths ask
Does it verify who the caller is?
No. It records the name, number and address the caller gives. Checking ID and proof of residence stays with your locksmith on site.
What if a child or pet is locked in a car?
Wenly tells the caller to call 911 first, because emergency services can reach a child or a pet in a hot car fastest. It then takes a number, and you get an urgent text.
Can it take calls for cars and businesses too?
Yes. It asks what is locked (a house, a car or a business) and puts it in your text.
Will it give a price over the phone?
No. It never invents a price. If you give us a service-call fee, it can say what it is. Otherwise it tells the caller your locksmith will quote on arrival.
Can it screen out spam and sales calls?
Yes. Robocalls and sales calls are ended politely and are never sent to you as leads.
How does the cost compare with missing calls?
Starter is $99 a month. At a $150 average job, two jobs you would have missed cover it. And if we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.
Keep reading
How it works for you
How it compares
- Wenly vs voicemailWenly vs voicemail: what a missed call costs you, what Wenly costs, and when free voicemail is enough. Plain numbers, no scare stats.
- What a missed call actually costs a home-service businessOne formula, one calculator and ten worked examples for what missed calls cost a home-service business, plus a way to find your real number this week.
Related trades
Hear it answer. Then start free.
On business plans: If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.