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Missed-call scenarios

Three calls realtors can't afford to miss

  1. Scenario 1

    A buyer calls the number on a yard sign mid-showing

    You are walking a couple through a kitchen. A buyer sees your sign across town and calls you right now.

    Without an answer

    You can't pick up in front of clients. The caller reaches voicemail and dials the next agent's number, which is on the next sign.

    With Wenly

    Wenly answers in your name, asks which property they are calling about and whether they are buying, and takes their number and timeline. The lead arrives by email. Text alerts are coming soon.

  2. Scenario 2

    A seller calls at 9pm about listing their home

    A homeowner has decided to sell and is calling three agents tonight to decide who to interview.

    Without an answer

    A listing is the most valuable call an agent gets. At 9pm it goes to voicemail, and the homeowner books the agent who answered.

    With Wenly

    Wenly captures the property address, why they are selling and their timeline, and marks it as a seller lead. You call in the morning knowing what they want.

  3. Scenario 3

    A relocation buyer calls from another time zone

    A buyer moving across the country calls agents in your city in their evening, which is your late night.

    Without an answer

    They call several agents in one sitting. The ones that pick up get the conversation.

    With Wenly

    Wenly takes their timeline, the areas they are looking at and whether they already have an agent, and texts you, so you can open the conversation the next morning with the right details.

The call and the text

What the caller hears, and what you get

The caller hears your company's name and a short line saying the call is answered automatically and may be recorded. You get the lead as a text.

Example callAnswering for Kim Alvarez, Cedar Realty
  1. Wenly

    “Thanks for calling Kim Alvarez at Cedar Realty. This call is answered automatically and may be recorded. How can I help?”

  2. Caller

    “I saw your sign on Birch Street. Is the house still available?”

  3. Wenly

    “Thanks for calling. I can't confirm availability, but I'll pass your question to Kim right away. Can I have your name?”

  4. Caller

    “Chris Novak.”

  5. Wenly

    “Thanks, Chris. Is the number you're calling from the best one to reach you?”

A fictional business and caller. The wording is tuned to each company.

Wenly

Text preview · 3:52 PM

Coming soon, pending 10DLC approval

NEW LEAD

Buyer asking about 14 Birch St

Chris Novak · (469) 555-0131

Saw the yard sign and asked if it is still available. Not working with an agent yet. Wants a call today.

Example text. On Done-for-you, Pro and Founding, a real person on our team reviews every lead. Email alerts are live now.

What Wenly asks for

  • Which property they are calling about, or the address they want to sell
  • Whether they are buying, selling or renting
  • Name and callback number, confirmed
  • Their timeline and the areas they are looking at
  • Whether they are already working with an agent
  • The best time to call back

Urgent rules

Urgent calls and safety rules for realtors

We set these with you at setup, starting from the defaults for your trade. Wenly is not a substitute for 911. When anyone is in danger, callers are told to call 911.

  • Urgent

    A buyer who wants to see a home today, an offer deadline, a showing access problem, or an expiring listing

    Marked urgent so it stands out among your texts. If you set a cell number for hot leads, the call can transfer to it.

  • Safety first

    Anyone is in danger

    Wenly tells the caller to call 911.

Wenly can't confirm availability, price changes or showing times it hasn't been given, and it never advises on offers. Fair housing rules apply to how you talk to buyers: Wenly only collects what you tell us to ask about the property, the timeline and how to reach the caller, and it doesn't steer callers toward or away from neighborhoods.

What you get

24/7 answering service for realtors

Phone plans start at $29 a month with 150 minutes. Starter is $99 with 500 minutes.

  1. Answered in seconds, trained for your trade.

    Wenly picks up when you can't, greets callers in your company's name, and asks what your trade would ask.

  2. On Done-for-you, Pro and Founding, a real person on our team reviews every lead.

    A real person on our team reviews every lead after delivery and corrects unclear details.

  3. A weekly “jobs saved” report.

    Calls answered, leads captured, urgent calls caught, and what those leads are worth to you. Proof, every week.

  4. Guarantee: If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.

    No long explanations. Try it for 30 days, and if it doesn't catch the jobs voicemail was losing, it's free.

The numbers

What missed calls cost realtors

Starting values are examples for this trade, not averages. Change them to match your business.

What are missed calls costing you?

5
Only a small share of calls become closings, so use a realistic number here. Your own history is the best guide.
3%

The starting numbers are examples, not averages. Change them to match your business.

Lost to missed calls

You could be losing about $5,850 a month.

That is about $70,200 a year, from about 1 job a month.

5 calls a week × $9,000 × 3% × 4.33 weeks a month.

Wenly Starter is $99 a month. At your average job, winning back 1 job a month covers it.

Start free for 7 days

Questions realtors ask

Can it tell callers whether a home is still available?

Only if you have given it that. It uses only the facts you provide and never guesses. If it doesn't know, it takes the caller's details and tells them you will call back.

Can it schedule showings?

On Starter and above it can book into your calendar. On every plan it captures the caller's preferred time so you can confirm. It never says a showing is booked unless the booking is confirmed.

Does it work with the numbers on yard signs and listings?

Yes. Forward the number on your signs and marketing to Wenly for the calls you don't answer. Your number stays yours.

What about calls from other agents?

Wenly takes the name, brokerage and message and passes it on to you.

Does it help with fair housing?

Wenly only collects what you tell us to ask about: the property, the timeline and how to reach the caller. It doesn't steer callers toward or away from neighborhoods. You remain responsible for your own fair housing compliance.

How does the cost compare with missing calls?

At the calculator's starting numbers, a missed call is worth about $270 in expected commission (a $9,000 commission at a 3% close rate). Starter costs $99 a month. If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.

Hear it answer. Then start free.

On business plans: If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.

Have it call you

Your phone rings. It answers as your business.