Use case: Missed-call recovery
Recover the jobs voicemail was losing.
Missed-call text back sends an automatic text after you miss a call and hopes the customer replies. Wenly takes a different route: it answers the call, so there is less to recover. Text follow-up for callers who hang up is on the way, and it needs carrier approval first.
A text after a missed call is a second chance. An answer is the first.
Missed-call text back tools text the caller after you miss the call, usually with a short message and a link. It helps when the caller replies. Many won't: they've already called the next company.
The stronger fix is to answer the call the first time. Wenly answers in your company's name, captures the details, and gets you the lead in 30 seconds, so you're calling back a customer who is still waiting, not chasing one who has moved on.
How it works
What happens, step by step
Forward the calls you miss
Set forwarding for calls you don't answer. No new number and no app.
Wenly answers instead of voicemail
The caller gets an answer in your company's name, not a beep.
The lead is captured
Name, number, address and the problem, checked by a person on our team.
You call back, not chase
You see it in 30 seconds and call while the customer is still holding their phone.
What you receive
- An email within 30 seconds for every call Wenly answers
- The details of the job, not just a number
- A weekly jobs saved report that counts the leads you would have missed
Starter plan. Answering is in every plan. Text follow-up and re-engagement are Coming soon, free for founding clients.
What it does and doesn't do
- Text follow-up to callers who hang up before giving details is not live yet. It needs carrier registration (10DLC) first, and we won't switch it on before it is approved.
- If a caller hangs up before giving details, you still get the number they called from, when their caller ID is available.
- Review requests and past-customer re-engagement are part of the Pro plan and are marked Coming soon, free for founding clients.
Common questions
Is this missed-call text back?
Not today. Wenly answers the call, so far fewer calls are missed. Text follow-up for callers who hang up is planned, and it needs carrier registration (10DLC) first.
Why not just use an automatic text?
You can, and it's better than nothing. But a customer who reaches an answer is a customer you're not competing for, and a canned text can't ask what is wrong or where.
Will it text my past customers?
Past-customer re-engagement is planned for the Pro plan and is marked Coming soon. We won't message anyone until carrier registration is approved and consent rules are met.
What is 10DLC?
It is the registration US carriers require before a business can send texts from a local number. The glossary explains it in plain language.
Keep reading
Trades that use it
How it compares and what to read next
- Wenly vs voicemailWenly vs voicemail: what a missed call costs you, what Wenly costs, and when free voicemail is enough. Plain numbers, no scare stats.
- Missed-call text backMissed-call text back is an automatic text message sent to a caller after their call went unanswered.
- 10DLC10DLC (10-digit long code) is the system US carriers use to register businesses that send text messages from ordinary local phone numbers.
- Lead captureLead capture is recording a prospective customer's details, such as name, number, need and location, when they first make contact, so someone can follow up.
Hear it answer. Then start free.
On business plans: If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.