Answering service for water damage restoration companies. The first to respond wins the lead.
Water damage calls come from people on the worst day of their year, and they keep calling until someone answers. Restoration jobs tend to go to whoever picks up first. Wenly answers every call in your company's name, keeps the caller steady, captures the loss and the insurance details, and emails you in 30 seconds.
Or call the live demo line: (512) 555-0142
Missed-call scenarios
Three calls water damage restoration companies can't afford to miss
Scenario 1
A washing machine hose bursts and water reaches the hardwood
The homeowner came home to an inch of water across the kitchen and living room, still running. Their insurer told them to call a restoration company right away.
Without an answer
It is 5:40pm on a Friday. Your office has closed and your phone is with the on-call tech. The homeowner has a list of nine restoration companies and a wet floor.
With Wenly
Wenly asks whether water is still coming in and, if it is safe, suggests shutting off the main water valve. It takes the address, what was affected and the insurance details, and marks the call urgent.
Scenario 2
The basement floods after a storm at 3am
Water is coming up through the floor drain and the sump pump has stopped. The owner is calling every company with a 24-hour number.
Without an answer
Restoration is a race, and the caller isn't sleeping. The company that answers at 3am gets the job.
With Wenly
Wenly asks about power near the water first. If water is near outlets or the panel, the caller is told to stay away, and to turn off power at the breaker only if that spot is dry and safe to reach. Then it gets the address and the details.
Scenario 3
A property manager has a leak in unit 4B
Water is coming through the ceiling of unit 3B from the unit above. The property manager needs a crew on site before the ceiling drops.
Without an answer
A property manager with a dozen buildings will use the first restoration company that answers, and call them again next time.
With Wenly
Wenly records that the caller is a property manager, how much is affected and whether insurance is involved. It never promises an arrival time. It tells the caller your team will confirm.
The call and the text
What the caller hears, and what you get
The caller hears your company's name and a short line saying the call is answered automatically and may be recorded. You get the lead as a text.
Wenly
“Thanks for calling Clearwater Restoration. This call is answered automatically and may be recorded. Are you dealing with water damage right now?”
Caller
“Yes. My washing machine hose burst and there's water all over the kitchen.”
Wenly
“I'm sorry. Is water still coming in?”
Caller
“I turned it off at the wall, so no.”
Wenly
“Good. I'll get this to the team right away. What's the address, including ZIP?”
A fictional business and caller. The wording is tuned to each company.
What Wenly asks for
- What happened: a burst pipe, an appliance leak, a roof leak, a flood or a sewage backup, and when
- Whether water is still coming in
- Name and callback number, confirmed
- Property address with ZIP
- Home or business, and owner, tenant or property manager
- How much is affected, and whether it will go through insurance (insurer and claim number if they have one)
Urgent rules
Urgent calls and safety rules for water damage restoration companies
We set these with you at setup, starting from the defaults for your trade. Wenly is not a substitute for 911. When anyone is in danger, callers are told to call 911.
Safety first
Water near electrical outlets or the panel, a sagging ceiling, or anyone in danger
The caller is told to stay away from that area, to turn off power at the breaker only if that spot is dry and safe to reach, and to call 911 if anyone is in danger.
Urgent
Water still coming in
If it is safe, the caller is told to shut off the main water valve. The call is marked urgent and transfers to your on-call team if you have one. If not, you get an urgent text and a callback request right away.
Urgent
Sewage involved
The caller is told to avoid contact with the water and to keep children and pets away.
Every water damage call is treated as urgent, because the caller is usually choosing between companies right now. Wenly never says insurance will cover anything and never promises an arrival time.
What you get
24/7 answering service for water damage restoration companies
Phone plans start at $29 a month with 150 minutes. Starter is $99 with 500 minutes.
Answered in seconds, trained for your trade.
Wenly picks up when you can't, greets callers in your company's name, and asks what your trade would ask.
On Done-for-you, Pro and Founding, a real person on our team reviews every lead.
A real person on our team reviews every lead after delivery and corrects unclear details.
A weekly “jobs saved” report.
Calls answered, leads captured, urgent calls caught, and what those leads are worth to you. Proof, every week.
Guarantee: If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.
No long explanations. Try it for 30 days, and if it doesn't catch the jobs voicemail was losing, it's free.
The numbers
What missed calls cost water damage restoration companies
Starting values are examples for this trade, not averages. Change them to match your business.
What are missed calls costing you?
The starting numbers are examples, not averages. Change them to match your business.
Lost to missed calls
You could be losing about $15,600 a month.
That is about $187,200 a year, from about 5 jobs a month.
3 calls a week × $3,000 × 40% × 4.33 weeks a month.
Wenly Starter is $99 a month. At your average job, winning back 1 job a month covers it.
Start free for 7 daysQuestions water damage restoration companies ask
Can it collect insurance details?
Yes. It asks whether the loss will go through insurance and takes the insurer's name and a claim number if the caller has one. It doesn't say what insurance will cover.
What does it tell callers to do while they wait?
If water is still coming in and it is safe, it suggests shutting off the main water valve. If water is near outlets or the panel, or the ceiling is sagging, it tells the caller to stay away from that area. For sewage it tells them to avoid contact and keep children and pets away. If anyone is in danger, it tells them to call 911.
Will it promise an arrival time?
No. If you give us your typical response time it can share it. Otherwise it tells the caller your team will confirm one.
Can it handle property managers and commercial buildings?
Yes. It asks whether the caller is the owner, a tenant or a property manager, and whether the property is a home or a business, and puts both in your text.
What if I get several calls at once during a big storm?
Wenly can take more than one call at a time, and every call becomes its own lead text. If you expect big spikes, tell us at setup.
How does the cost compare with missing calls?
Starter is $99 a month. At a $3,000 average job, one job you would have missed covers it ten times over. And if we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.
Keep reading
How it works for you
How it compares
- Wenly vs Smith.aiWenly vs Smith.ai, using Smith.ai's published prices checked 5 October 2026. Where each is stronger, and who each is for.
- What a missed call actually costs a home-service businessOne formula, one calculator and ten worked examples for what missed calls cost a home-service business, plus a way to find your real number this week.
Related trades
Hear it answer. Then start free.
On business plans: If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.