Answering service for garage door companies. Voicemail is where jobs go to die.
A broken garage door is an emergency for the person stuck behind it. The car is trapped, or the house is open to anyone walking by. Wenly answers every call in your company's name, finds out which it is, and emails you the lead in 30 seconds.
Or call the live demo line: (512) 555-0142
Missed-call scenarios
Three calls garage door companies can't afford to miss
Scenario 1
A spring snaps and the car is trapped at 6am
There was a bang like a gunshot. The door won't lift, the car is inside, and the caller has to be at work in an hour.
Without an answer
You are not open yet, or you are under a door at another house. The call rolls to voicemail, and a person with a deadline calls the next company.
With Wenly
Wenly asks whether a car is trapped, marks it urgent and collects the address. It tells the caller not to force the door or touch the springs, because they are under a lot of tension and can cause serious injury.
Scenario 2
The door is stuck open overnight
A door came off its track and stuck half open. The house is not secure and the caller is worried about the tools in the garage.
Without an answer
It is 10pm. A voicemail says nothing about urgency, and the homeowner keeps searching until a company answers.
With Wenly
Wenly asks whether the door can be closed and whether the home is secure. A door stuck open is marked urgent and reaches you right away.
Scenario 3
A new opener quote from someone comparing three companies
A homeowner's opener has been dying for months. They finally decide to replace it and call three companies at lunch.
Without an answer
It is not an emergency, so it is easy to lose. The homeowner books the first company that picks up.
With Wenly
Wenly captures the details, the brand of opener if the caller knows it, and the best time to talk. The lead is in your pocket in 30 seconds, ready to call back.
The call and the text
What the caller hears, and what you get
The caller hears your company's name and a short line saying the call is answered automatically and may be recorded. You get the lead as a text.
Wenly
“Thanks for calling Hartley Garage Doors. This call is answered automatically and may be recorded. How can we help with your garage door today?”
Caller
“The door won't open and I think a spring broke. My car is stuck inside.”
Wenly
“I'm sorry. Please don't try to force the door or touch the springs. They're under a lot of tension. What's the address, including ZIP?”
Caller
“3 Willow Court, 85004.”
Wenly
“Got it. And is this the best number to reach you?”
A fictional business and caller. The wording is tuned to each company.
What Wenly asks for
- What is wrong: a broken spring or cable, an off-track door, the opener or remote, a damaged panel, or a quote
- Whether a car is trapped, or the door is stuck open so the home is not secure
- Name and callback number, confirmed
- Service address with ZIP, and whether it is in your service area
- Residential or commercial
- The best time for a visit
Urgent rules
Urgent calls and safety rules for garage door companies
We set these with you at setup, starting from the defaults for your trade. Wenly is not a substitute for 911. When anyone is in danger, callers are told to call 911.
Urgent
A car trapped inside, a door stuck open so the home isn't secure, or a door that has fallen or is hanging
Marked urgent. Once Wenly has the name and number, the call transfers to your on-call technician if you have one and it is inside your after-hours rules. Otherwise you get an urgent text and a priority callback request.
Safety first
Someone is hurt
The caller is told to call 911. Wenly takes a number and you get an urgent text.
Whenever it comes up, Wenly says: please don't try to force the door or touch the springs, because they are under a lot of tension and can cause serious injury. Noisy doors, remote problems and quotes for new doors are routine leads.
What you get
24/7 answering service for garage door companies
Phone plans start at $29 a month with 150 minutes. Starter is $99 with 500 minutes.
Answered in seconds, trained for your trade.
Wenly picks up when you can't, greets callers in your company's name, and asks what your trade would ask.
On Done-for-you, Pro and Founding, a real person on our team reviews every lead.
A real person on our team reviews every lead after delivery and corrects unclear details.
A weekly “jobs saved” report.
Calls answered, leads captured, urgent calls caught, and what those leads are worth to you. Proof, every week.
Guarantee: If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.
No long explanations. Try it for 30 days, and if it doesn't catch the jobs voicemail was losing, it's free.
The numbers
What missed calls cost garage door companies
Starting values are examples for this trade, not averages. Change them to match your business.
What are missed calls costing you?
The starting numbers are examples, not averages. Change them to match your business.
Lost to missed calls
You could be losing about $7,150 a month.
That is about $85,800 a year, from about 19 jobs a month.
8 calls a week × $375 × 55% × 4.33 weeks a month.
Wenly Starter is $99 a month. At your average job, winning back 1 job a month covers it.
Start free for 7 daysQuestions garage door companies ask
What if a customer's car is trapped in the garage?
That is marked urgent. Wenly gets the name, number and address, then transfers to your on-call technician if you have one. If not, you get an urgent text and the caller is told your team will prioritize the callback.
Will it tell callers how to fix the door?
No. It tells them not to force the door or touch the springs, which are under enough tension to cause serious injury. Repairs are for your technician.
Can it handle calls from commercial customers?
Yes. It asks whether the door is residential or commercial and puts that in your text, so you know whether you are calling back a homeowner or a property manager.
What if the caller is outside my service area?
Wenly checks the ZIP against your service area. If a door call is clearly outside it, Wenly says so politely and still takes the details, so you can decide whether to send a technician anyway or pass the customer to someone you trust.
Does it give prices?
No. If you have a service-call fee and give it to us, Wenly can say what it is. Otherwise it says your technician will quote on site.
How does the cost compare with missing calls?
Starter is $99 a month. At a $375 average ticket, one job you would have missed covers it. And if we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.
Keep reading
How it works for you
How it compares
- Wenly vs RosieWenly vs Rosie, using Rosie's published prices checked 5 October 2026. Rosie costs less per minute. Here is what Wenly adds.
- What a missed call actually costs a home-service businessOne formula, one calculator and ten worked examples for what missed calls cost a home-service business, plus a way to find your real number this week.
Related trades
Hear it answer. Then start free.
On business plans: If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.