Answering service for towing companies. Voicemail is where jobs go to die.
A stranded driver has no time to wait for a callback. They are on a shoulder, in a parking lot or in a ditch, and they need to know someone is coming. Wenly answers every call in your company's name, gets the exact location and the vehicle, and emails you the job in 30 seconds.
Or call the live demo line: (512) 555-0142
Missed-call scenarios
Three calls towing companies can't afford to miss
Scenario 1
A driver breaks down on the interstate at 1am
The car is on the shoulder with hazards on. The driver is alone, doesn't know the mile marker, and is watching trucks go by.
Without an answer
The driver is in an unsafe spot and can't wait. They call every tow company until one answers.
With Wenly
Wenly asks for the highway and direction, the nearest mile marker or exit, and what the car is doing. It tells the driver to stay away from moving traffic, and if they are in immediate danger it tells them to call 911.
Scenario 2
A car won't start in a school pickup line
A parent is blocking a lane at pickup with two kids in the back seat and a line of cars behind them.
Without an answer
The parent wants a truck now, or at least a time. A voicemail gives them neither.
With Wenly
Wenly gets the exact address, the vehicle and whether it will roll. It never promises an arrival time. It tells the caller your dispatcher will confirm one.
Scenario 3
A driver slides into a ditch after a rainstorm
The car is off the road, nose down in a ditch. Nobody is hurt, and the driver needs a winch-out.
Without an answer
It is a big, valuable job with a caller who is standing in the rain. They will take the first company that picks up.
With Wenly
Wenly asks whether anyone is hurt, where exactly the car is and what type of vehicle it is, then texts you all of it with a one-tap callback.
The call and the text
What the caller hears, and what you get
The caller hears your company's name and a short line saying the call is answered automatically and may be recorded. You get the lead as a text.
Wenly
“Thanks for calling Iron Horse Towing. This call is answered automatically and may be recorded. Where are you, and what's going on with the vehicle?”
Caller
“I'm on I-35 southbound near mile marker 240. The car won't start.”
Wenly
“Are you somewhere safe, away from traffic?”
Caller
“On the shoulder, hazards on.”
Wenly
“Okay. What's the year, make and model of the vehicle?”
A fictional business and caller. The wording is tuned to each company.
What Wenly asks for
- Exactly where the vehicle is: an address, cross streets, or the highway, direction and mile marker
- Whether the caller is safe and away from traffic, and whether anyone is hurt
- Year, make and model, and whether the vehicle rolls
- What happened: won't start, a flat tire, an accident, a ditch, locked keys or a scheduled tow
- Name and callback number, confirmed
- Where the vehicle needs to go
Urgent rules
Urgent calls and safety rules for towing companies
We set these with you at setup, starting from the defaults for your trade. Wenly is not a substitute for 911. When anyone is in danger, callers are told to call 911.
Safety first
The caller is stopped in a live lane, the car is on fire or smoking, or anyone is hurt
The caller is told to get to safety and call 911. Wenly doesn't try to dispatch help for an emergency. It takes a number and you get an urgent text.
Urgent
Stranded on a highway shoulder, at night, in bad weather or somewhere unsafe
Marked urgent and transferred to your dispatcher or on-call driver if you have one. Otherwise you get an urgent text.
Scheduled tows and moves are routine leads with the pickup and drop-off details. Wenly never takes card or payment details: your driver or dispatcher handles payment.
What you get
24/7 answering service for towing companies
Phone plans start at $29 a month with 150 minutes. Starter is $99 with 500 minutes.
Answered in seconds, trained for your trade.
Wenly picks up when you can't, greets callers in your company's name, and asks what your trade would ask.
On Done-for-you, Pro and Founding, a real person on our team reviews every lead.
A real person on our team reviews every lead after delivery and corrects unclear details.
A weekly “jobs saved” report.
Calls answered, leads captured, urgent calls caught, and what those leads are worth to you. Proof, every week.
Guarantee: If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.
No long explanations. Try it for 30 days, and if it doesn't catch the jobs voicemail was losing, it's free.
The numbers
What missed calls cost towing companies
Starting values are examples for this trade, not averages. Change them to match your business.
What are missed calls costing you?
The starting numbers are examples, not averages. Change them to match your business.
Lost to missed calls
You could be losing about $4,550 a month.
That is about $54,600 a year, from about 26 jobs a month.
10 calls a week × $175 × 60% × 4.33 weeks a month.
Wenly Starter is $99 a month. At your average job, winning back 1 job a month covers it.
Start free for 7 daysQuestions towing companies ask
Can it get an exact location?
It asks for an address or cross streets, or for the highway, direction and nearest mile marker or exit. It reads back what it heard, and that is what goes in your text. If the caller isn't sure, it asks about landmarks.
Will it promise how long a truck will take?
No. It never invents arrival times. It tells the caller your dispatcher will confirm one.
What if the caller is in danger?
It tells them to move away from traffic if that is safe, and to call 911 if they are in immediate danger or anyone is hurt.
Can it handle a scheduled tow, not just breakdowns?
Yes. Scheduled tows and moves reach you as routine leads with the pickup and drop-off details.
Does it take payment?
No. Wenly never takes card or payment details. Your driver or dispatcher handles payment.
How does the cost compare with missing calls?
Starter is $99 a month. At a $175 average tow, two jobs you would have missed cover it. And if we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.
Keep reading
How it works for you
How it compares
- Wenly vs a human answering serviceWenly vs a human call-centre answering service, using published prices from Ruby and Smith.ai checked 5 October 2026. What the price gap buys.
- What a missed call actually costs a home-service businessOne formula, one calculator and ten worked examples for what missed calls cost a home-service business, plus a way to find your real number this week.
Related trades
Hear it answer. Then start free.
On business plans: If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay.