Legal
Cancellation and Refund Policy
Cancel anytime. Here is how cancellation, the free trial, our guarantee and Paddle refunds work.
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Cancellation and Refund Policy
Cancel anytime
Cancel before your next billing date through Billing in your Wenly dashboard, the Manage subscription link in your Paddle receipt, or Paddle buyer support. Cancellation takes effect at the end of your current billing period and stops the next renewal. Turning off call forwarding or website chat does not cancel a subscription.
No partial-month refunds
We do not provide partial-month refunds for unused days, minutes or features. Annual subscriptions are paid up front; cancellation does not automatically refund unused time in the prepaid period. This does not limit a refund under our business-plan guarantee, Paddle's refund policy or applicable law. Add-on terms, including the disclosed 12-month minimum, are shown before purchase.
Your 7-day free trial
7 days free, card required, first charge on day 8. Your trial starts at checkout after your line is ready and is capped at 100 minutes. Cancel before the trial ends to avoid that charge. No subscription charge is due during the trial. Cancelling before the trial ends prevents the first subscription charge on day 8. The trial applies to your phone plan, not to the paid Website + Google profile add-on.
The business-plan guarantee
If we don't catch at least 10 leads you'd have missed in your first 30 days, you don't pay. The guarantee applies to business plans, not Solo. We count real customer enquiries from calls that reached Wenly because you did not answer. Spam, sales calls and wrong numbers do not count. If fewer than 10 qualifying leads are captured in your first 30 days, we waive the charge for those 30 days or refund what you paid for them.
Contact support@heywenly.com after the first 30 days with your workspace and billing details so we can check the qualifying calls. The guarantee covers the phone-plan charge for those 30 days, not separate add-on purchases. See the Terms of Service for the full service terms.
Refunds are processed by Paddle
Paddle is our Merchant of Record and processes eligible refunds. For billing or refund help, use the support link in your receipt or visit paddle.net. For a Wenly guarantee request, contact our team first so we can verify the qualifying leads. Do not send card details by email or chat.
Approved refunds normally return to the original payment method where possible. Follow Paddle's Refund Policy for eligibility and processing details. Nothing on this page removes statutory withdrawal or refund rights, or additional rights granted by Paddle.