Glossary
Call recording consent
Call recording consent is the permission a person must give, under the law that applies to them, before their call is recorded.
Call recording consent explained
One party or all parties
In some US states one person on the call can consent to recording. In others, everyone on the call must. California and Florida are among the states that require all parties to consent. When callers and businesses are in different states, it gets more complicated, and many businesses simply follow the stricter rule.
The notice at the start of the call
A short notice at the start, such as “this call may be recorded”, is the usual way to make sure callers know before they say anything. Staying on the line after the notice is commonly treated as agreement.
Automated voices add another rule
Calls placed with an artificial or prerecorded voice need the recipient's prior express consent under the Telephone Consumer Protection Act. In February 2024 the FCC ruled that voices generated with artificial intelligence count as artificial voices for this purpose.
This is not legal advice
State laws differ and change. If recording or automated calls are central to your business, ask a lawyer who knows your states.
Keep reading
Related terms
- Lead captureLead capture is recording a prospective customer's details, such as name, number, need and location, when they first make contact, so someone can follow up.
- Speed to leadSpeed to lead is how quickly a business responds after a customer reaches out, and it strongly affects whether the inquiry turns into a real conversation.
- 10DLC10DLC (10-digit long code) is the system US carriers use to register businesses that send text messages from ordinary local phone numbers.
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